Providing Outstanding Customer Service
2 DAY(S)
Description:
This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.
- Define customer service in relation to both internal and external customers
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Generate repeat business with outstanding customer service
- Build goodwill through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal effectively with difficult situations